Our Price Promise
Just book through our websites or with the hotel directly.
We guarantee that if you find a lower price through any other booking channel, we'll match that price and give you a bottle of champagne on arrival to celebrate.
Terms and Conditions
When you make a room booking, we guarantee that you will always be offered the best possible prices providing you book through our websites or direct with our hotels. We are so confident with Our Price Promise, that in the unlikely event you do find a cheaper rate elsewhere within 24 hours of making your booking, we will, once we verify your claim; match the lower rate and give you a bottle of champagne when you arrive, subject to the following terms and conditions:
- You must have a confirmed reservation made:
- On Ellerthwaite Lodge’s or Gables hotel’s website
- Directly booked on the phone at a hotel;
- You must complete and submit a claim form to Lonsdale Hotels limited in accordance with the claim forms instruction. Your claim must be received within 24 hours from the time the original reservation was confirmed and at least 72 hours prior to arrival at the hotel.
- The Same Accommodations must be available for purchase at the time your claim is submitted.
- The same terms and conditions must apply to both available rates (e.g food provision, cancellation terms etc)
- Only one claim may be submitted and is eligible for each stay. For purposes of Our Price Promise a stay shall be defined as the total number of consecutive nights spent by the same guest, guests, or subset thereof, at the same participating hotel, without regard to whether a guest checks out and checks back into the participating hotel again.
- Lonsdale Hotels reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.
Our Price Promise OFFER DOES NOT APPLY to the following:
- Reservations booked through a non direct Hotel booking channel
- Rates available on "opaque" websites where the specific hotels are not known until the booking is made.
- Sites that use net rate model such as Alpharooms.com, Octopus.com, gta.com mikitravel.com, dizzygoat.com and superbreak.com.
- Hotel packages or travel packages which may include third party services, half board food and beverage offers or other similar packages or amenities.
- Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership corporate, government, promotional, unpublished, employee, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates.
- Reservations made within 72 hours of day of arrival.
- Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
- Rates available on auction or flash sale websites such as, but not limited to, Groupon Getaways, Travelzoo or Living Social Escapes
- Pre-paid, non-cancellable, and/or non-refundable rates
- Rate disparities due to fluctuations, rounding, or differences in the currency exchange rates are excluded from the offer.
- Only one claim may be submitted and is eligible for each stay. For purposes of Our Price Promise, a stay shall be defined as the total number of consecutive nights spent by the same guest, guests, or subset thereof, at the same participating hotel, without regard to whether a guest checks out and checks back into the participating hotel again.